DELIVERY AND RETURN CONDITIONS

1. Delivery (Performance of Service)

• Delivery is not the shipment of a physical product; Boat rental / tour service startup means.

• The service on the date specified during booking and at the designated starting marina begins.

• After the service begins, the tour program, based on weather, sea conditions, and safety reasons as deemed necessary by the captain changeable.

2. Cancellation and Refund Policy (Customer-Initiated Cancellation)

The following cancellation and refund terms apply:

• Cancellations made up to 120 days before the tour date
  The full amount paid It is refunded uninterruptedly.

• Cancellations made up to 90 days before the tour date
  Total tour cost %20’si kesilerek The amount paid will be refunded.

• Cancellations made up to 60 days before the tour date
  Total tour cost %30’u kesilerek The purchase transaction is made.

• cancellations made 30 days before the tour date
  Paid reservation fee non-refundable.
  However, the guest has from the reservation amount they paid tur bedelinin %30’u kesilmek suretiyle kalan kısmı,
  In the next season, on the same boat or a different boat can use.

• For cancellations made 14 days before the tour date,
  Replacement cost collected in full and No refunds will be given..

for cancellation or change requests to be valid, they must in writing (via email or WhatsApp) Notification is required. Verbal cancellation notifications are not considered valid.

3. Company-Initiated Cancellation - Force Majeure Events

The tour may be canceled or postponed by the company in the following cases:

• Unfavorable weather and sea conditions

• Technical failure

• Mandatory situations affecting security

• Force majeure (natural disaster, administrative ban, travel restriction, etc.)

In these cases, the guest;

• Alternative history option or

• full refund upon request

is offered. No additional compensation or claims can be made in case of cancellations due to force majeure.

4. Return Process

• Refunds will be processed through the original payment method and within the framework of iyzico payment system rules is carried out.

• Bank and payment provider processing times may vary.

5. Non-Appearance for Service

In case of not participating in the tour on the reserved date No refunds will be given..